RESOLUTION READINESS
The safeguarding method is only part of the failure question.
Resolution readiness asks whether records, access, responsibilities, communications and an intended return route can operate under pressure. It does not promise recovery or a timetable.
Readiness fields
- 01Ownership and control of records
- 02Reconciliation state
- 03Access to safeguarded funds
- 04Dependency on safeguarding institutions
- 05Outsourced operations
- 06Customer communication
- 07Complaints
- 08Return-of-funds route
- 09Evidence preservation
From incident to recorded outcome
Records before the event
Ownership, retrieval rights, data quality and evidence preservation should be clear before systems, staff or suppliers become unavailable.
Access and dependencies
Banks, processors, agents and outsourced services may control funds, data or operational steps needed during resolution.
Communication and complaints
Customer communication should identify what is known, what evidence is required and which complaint routes apply without promising an outcome.
Return route
The intended process should assign reconciliation, customer identification, authority, decision logging and outcome recording.